Frequently Asked Questions

What is KenyaWeWant?
KenyaWeWant is a platform that helps residents report, view, and discuss local public issues by pinpointing them on a map. Reports are shared with the relevant local authority so they can be addressed.
How do I get in touch with KenyaWeWant?
Here’s our contact page.
What sort of problems should I report with KenyaWeWant?
KenyaWeWant is best used for public or communal infrastructure and environmental issues that need fixing, cleaning, or maintenance, such as:
  • Illegal dumping or litter
  • Graffiti or illegal posters
  • Broken or unlit streetlights
  • Potholes and damaged roads
  • Blocked drains or flooding spots
If the issue is visible in a public space and tied to maintenance or repair, it likely belongs here.
What should I not use KenyaWeWant for?
KenyaWeWant is not a general complaints or emergency service. Using it for the issues below may delay your report reaching the right people. Please contact the relevant authority directly for:
  • Anti-social behaviour
  • Any urgent or emergency problems
  • Noise pollution or barking dogs
  • Fires and smoke/smell pollution
  • Miissed rubbish collections
  • Proposals for speed bumps/ CCTV/ pedestrian crossings/ new road layouts/ etc.
  • Complaining about your neighbours
  • Complaining about the authority
  • Joy riding, drug taking, animal cruelty, or other criminal activity

Authorities often have direct hotlines for these sorts of issues.

How do I use the site?
After entering a location, you are presented with a map of that area. You can view issues already reported in that area, or report ones of your own by clicking on the map at the location of the problem.
How are the problems solved?
They are reported to the relevant authority by email. Authorities handle them through their normal processes. You can also:
  • Comment on reports
  • Follow progress updates
  • Discuss issues with other residents
  • Organise or advocate collectively for action
Is it free?
The site is free to use, yes.
Can I use KenyaWeWant on my mobile?

The KenyaWeWant website will already work on your mobile phone, adapting to the size of your screen automatically.

Practical Questions

I’m from an authority/residents' association, where do you send the reports?
You can either leave a test report or contact us to find out where reports go at the moment. Also contact us to update the address or addresses we use.
I’m from an authority/residents' association, can we have KenyaWeWant on our website?
Quite possibly – contact the people who run this site.
Do you remove silly or illegal content?
KenyaWeWant is not responsible for the content and accuracy of material submitted by its users. We reserve the right to edit or remove any problems or updates which we consider to be inappropriate upon being informed by a user of the site.
Why can’t I zoom out more on the reporting map?
We want to keep KenyaWeWant locally focused, so restrict the ability to move radically between areas. The map on Your Reports will let you see all the reports you’ve made, wherever they are. If you’re from the authority then the emailed version of the problem report might also contain the closest road or postcode to the pin on the map.

Organisation Questions